Workspace WhatsApp connection
Connect your company's WhatsApp number to Nalar, check that it's working, and control direct messages.
Your workspace has one WhatsApp number that members message to reach Nalar. The number belongs to your company. Workspace Owners and Admins manage its connection from Settings > WhatsApp, together with your IT team and the Nalar team.
Check the connection
WhatsApp Bot Information shows the number and whether the connection is working. When it's connected, members with WhatsApp access can message Nalar. When it isn't, nothing on WhatsApp works: no replies, no files, and no Automations delivered there. Everything in the app keeps working.
A working connection doesn't turn WhatsApp on for everyone. Each member still needs WhatsApp access, and Nalar still answers only with the Agents they can use.
Connect or reconnect
Connecting links your company's WhatsApp Business number to Nalar as a linked device.
Start the connection
Select Connect, or the option to pair again if the number was connected before. Nalar shows a QR code.
Scan it from WhatsApp
On the phone that runs your WhatsApp Business number, open Linked devices and scan the QR code. This is usually done by your IT team.
Check the status
Once the connection is confirmed, the status updates. If the QR code expired or scanning failed, get a new code and try again.
Messages and alerts missed while the number was disconnected aren't sent again afterwards. Nalar never swaps in a different phone number on its own.
Disconnect
Unpairing disconnects the number. Nalar asks you to confirm first, because replies and WhatsApp alerts stop until you connect again. Disconnecting doesn't delete members' numbers, their WhatsApp access, Agents, dashboards, or Automations.
Replies to direct messages
The Reply to Direct Messages switch controls direct messages with Nalar for the whole workspace. Turning it off stops two things:
- Nalar's replies to direct messages
- personal WhatsApp alerts, including Automations and dashboard alerts delivered on WhatsApp
Groups keep working. Automations aren't paused or deleted, and Email delivery isn't affected. Turning it back on works for future messages only. Missed alerts aren't sent again.
The controls on this page can differ between workspaces, depending on how your WhatsApp connection is set up. If you don't see one of them, contact the Nalar team.