Members and roles
Review everyone in your workspace: their role, department, Agents, and WhatsApp status.
Members & Roles lists everyone in your workspace. Use it to check who has access to what. You can't change roles, departments, or Agent access here. Those changes go through the Nalar team.
Open it from Settings > Members & Roles. It's available to Workspace Owners and Admins.
What each column shows
| Column | What it means |
|---|---|
| Member | Name and work email |
| Role | Workspace Owner, Workspace Admin, Department Head, or Staff |
| Department | The member's department. Owners and Admins without one show Workspace; anyone else without one shows Unassigned. |
| Agents | All agents for Owners and Admins. For others, up to two Agent names and a count of the rest, or None assigned. |
| Enabled, Not enabled, or Missing number |
Invited, suspended, and removed members stay in the list with their status, and count toward the total.
Find someone
One search box matches name, email, department, Agent name, and WhatsApp number. A phone number matches whether you type it with +62, 62, or a leading 0. When you type several words, a member has to match all of them.
You can also filter by department and sort by any column. Role sorts from Workspace Owner down to Staff.
Notices above the list
- Members without a department. Shows how many active Department Heads and Staff have no department, with an option to show just those members. Ask the Nalar team to assign them.
- Members without a WhatsApp number. Shows how many active members have no number in your HR roster. Numbers come from your company's HR-approved roster, so ask whoever owns that roster to add them, then contact the Nalar team.
You can copy a member's email or WhatsApp number from their row.
For Department Heads
Department Heads see a read-only version of this list, limited to the members of the departments they lead. It doesn't show WhatsApp numbers or WhatsApp status.